I have purchased BBQ’s, patio furniture, gas fireplaces and bbq replacement parts over many years.
I just had a new bbq assembled and delivered to my house on Friday. I realized Sunday something didn’t work on the bbq and a piece of patio furniture was slightly damaged. I called Monday morning and they replaced the damaged piece of furniture and fixed the bbq by 4 pm. Wow !
Actual Customer Service and people to talk with !
They have always been very helpful with repair/replacement bbq parts which can be hard to find. Great staff and store. Thank you

We're thrilled with our new patio furniture; it's even nicer than we remembered it when we ordered it many weeks ago. The owner, Steve, was an immense help during the buying process and in adjusting delivery dates to accommodate our ever-changing construction schedule. Their delivery guys were top-notch, setting everything up for us and positioning it just so. We're very happy with Patio Palace!

Patio Palace hands down the best place for outdoor furniture. We bought a set of the CR Plastic furniture from the Adelaide St location in London last year. Theresa the manager was fantastic and really helpful. And then this year we added to our collection. We’d moved and we bought in the Windsor location. Paul and Lucy were amazing. Got me the pieces I wanted. Suggested colours and we bought an umbrella as well. Can’t say enough good. Oh and CR Plastics is a Canadian company in Stratford and uses pop bottles in their manufacturing. Win win all around.